Privacy Policy

The Caraing App is a project of FinnCara Consulting Company, which delivers advisory, and support-driven innovation in the field of wellbeing. The app provides service access, wellbeing support, and communication tools for those affected by grief or ill health.

We may collect and process the following types of personal data through the app:

-  User details: Name, contact info, gender, date of birth  

- Usage data: App interactions, user preferences, device type 

- Technical data: IP address, device ID, cookies, crash logs

- Some information may be classified as special category data under UK GDPR, and we handle it with extra protection and with your explicit permission.

- We do not collect health-related data: Medical history, condition details or treatment schedules.

We collect information when you:

 - Download, register, or log into the app 

- Fill out healing and resilience profiles 

- Interact with tools like issue trackers or journaling features 

- Provide feedback or report technical issues

We use your information to:

- Provide access to app features and personalise your experience  

- Evaluate and improve our app and support services 

- Monitor for safety, safeguarding, or crisis response 

- Comply with legal and contractual obligations

- We do not  connect you with carers, specialists, or trusted contacts (this is NOT authorised) 

We process your personal data under these lawful bases:

- Consent – For coaching tracking, well-being data, and digital communications 

- Legitimate interest – To run and improve the app for user benefit 

- Legal obligation – Where required by safeguarding or regulatory compliance 

- Contractual necessity – When offering app-based services to you

We will never sell or rent your information. Where necessary, we may share your data with:

- Technology providers (e.g. cloud storage, analytics, security tools)

Each third party is required to follow strict data protection standards.

We will never share your data with:

- Healthcare professionals or family contacts; or

- Regulatory or public health bodies

Your personal data is retained only for as long as it is needed. For example:

- Resilience and wellbeing logs: 5 years from your last active use 

- Communication records: 3 years 

- Anonymised analytics: may be retained indefinitely for research

You can request deletion of your account or data at any time by contacting us.

If we transfer data outside the UK, we ensure it’s protected by legal safeguards, including government-approved adequacy decisions or Standard Contractual Clauses.

Under UK GDPR, you have the right to:

- Request access to your data 

- Request correction or deletion 

- Withdraw consent at any time 

- Object to or restrict certain processing 

- Request your data in portable form 

- Lodge a complaint with the ICO: [https://ico.org.uk](https://ico.org.uk)

Our app uses cookies and trackers to function smoothly, remember preferences, and analyse usage. You can manage permissions via your device settings. Full details are available in our [Cookie Policy].

We implement robust security including:

- End-to-end encryption 

- Regular vulnerability testing 

- Secure login methods (e.g. 2FA) 

- Staff confidentiality training

Data Protection Lead 

FinnCara Consulting Ltd.

6 Bedford Mount, Leeds, LS16 6DP

 kieran.mervyn@finncaraconsulting.com

 +447919373907

Effective Date: 18 June 2025 Published by: FinnCara Consulting Company Ltd Jurisdiction: United Kingdom

1. Introduction These Terms of Use govern your access to and use of The Caraing App. By downloading or using the app, you agree to these terms and our Privacy and Cookie Policies. If you do not agree, please do not use the app.

2. Who Can Use the App You must be at least 16 years old or have the consent of a parent or guardian. The app is intended for global users.

3. Your Responsibilities You agree to use the app lawfully and respectfully. You must not misuse the app, attempt to access other users’ data, or upload harmful content.

4. Wellbeing Information Disclaimer The Caraing App is not a substitute for professional medical advice. Always consult a qualified healthcare provider for medical concerns.

5. Account Security You are responsible for keeping your login details secure. If you suspect unauthorised access, contact us immediately.

6. Intellectual Property All content in the app is owned by FinnCara Consulting or licensed to us. You may not copy, modify, or distribute any part of the app without permission.

7. Changes to the App We may update or modify the app at any time to improve functionality or comply with legal requirements.

8. Termination We may suspend or terminate your access if you breach these terms or misuse the app.

9. Limitation of Liability We are not liable for any indirect or consequential loss arising from your use of the app. Our liability is limited to the extent permitted by law.

10. Contact For questions about these terms, contact:

FinnCara Consulting Ltd.

6 Bedford Mount, Leeds, LS16 6DP

 kieran.mervyn@finncaraconsulting.com

 +447919373907

Cookie Policy – The Caraing App

Effective Date: 18 June 2025

1. What Are Cookies Cookies are small files stored on your device to help the app function properly and improve your experience.

2. Types of Cookies We Use Strictly necessary cookies – Required for the app to work (e.g. session management). Performance cookies – Help us understand how users interact with the app. Functionality cookies – Remember your preferences and settings.

3. Consent We ask for your consent before placing non-essential cookies. You can manage your preferences in your device settings.

4. Third-Party Cookies We may use trusted third-party services (e.g. analytics providers) that set cookies on our behalf.

5. Managing Cookies You can delete or block cookies through your device or browser settings. Note that some features may not work properly if cookies are disabled.

6. Contact For questions about cookies, contact us at                             kieran.mervyn@finncaraconsulting.com 

       In-App Privacy Highlights – The Caraing App 

Here’s a quick summary of how we protect your data:

• We collect only the data we need to support your care and improve the app.

• Health data is NOT gathered and wellbeing content only accessed and stored with your consent.

• We never sell your data or use it for advertising.

• You can view, update, or delete your data at any time.

• We use encryption and secure servers to protect your information.

• You can control your privacy settings in the app.

• For full details, read our Privacy Policy in the app settings or on our website.